Returns & Cancellations
We hope you are happy with any product purchased, but if you wish to return a product to us for any reason you may do so within 30 days of the despatch date. It must be in the same condition that you received it, unused, with tags, and in its original packaging. We will refund the price or replace the product. Return delivery charges will only be refunded in the event of faulty, damaged or incorrect items being sent to you. This does not affect your right to cancel within 14 days under the Distance Selling Regulations.
Deposits paid on bookable items such as events cannot be refunded.
Your right to return does not apply to products which fall into the following categories unless they are faulty:
- Goods made to your specification cannot be returned for any reason unless faulty.
- Perishable goods unless faulty or damaged.
Should you fail to return your goods to the return address provided, R-chi will not be held responsible for any delays to refunds or postage issues.
Other than for defective products, returns outside the timeframe set out above, may be accepted at the sole discretion of R-chi and may be refunded as a credit to be spent online.
The cost of returning items is down to you and you are responsible for any returned goods until they reach our warehouse. We recommend that you obtain a Proof of Postage certificate which are available free of charge from the Post Office. We will refund returns postage for an item which is faulty, damaged or sent to you in error. This does not affect your statutory rights to return faulty or misdescribed goods. Unfortunately, postage costs for returned items from outside of the UK cannot be refunded.
Our returns address is:
Lost Returns: Should your chosen courier fail to deliver or lose their return parcel, it is your responsibility to claim compensation from the courier directly. R-chi will not be liable for any lost returned parcels. Please note that it is your responsibility to choose the most appropriate method for returns with the appropriate insurance. R-chi cannot be held responsible for any unforeseen delays such as strikes, riots, war or act of God.
Refunds and Exchanges
All refunds will be made to the debit or credit card on which the original purchase was made within 30 days of the cancellation of the order or return of the goods. In the event that R-chi is unable to credit your original method of payment, you will be contacted by a member of our Customer Service team to arrange an alternate method of refund.